Increase customer engagement, grow revenue, stay CIRCL compliant, and reduce operating costs with one connected pharmacy commerce stack — loyalty, chatbots, gift cards, vouchers, marketplace, and community programs.
Build stronger relationships with customers while creating new revenue streams and reducing operating costs. Everything connects — no patchwork integrations required.
Give customers instant access to ask-a-pharmacist and health assistant support. Our chatbot tools improve service responsiveness, reduce staff burden, and convert more customer interactions into meaningful engagement.
These tools create a better customer experience while supporting sales and retention. White-label options available for pharmacies that want branded AI presence.
Launch programs that increase repeat visits and strengthen customer lifetime value. Cocendo loyalty and gift card programs are easy to launch, easy to manage, and designed to support ongoing revenue growth.
With mpass.live, pharmacies can issue redeemable vouchers, charity points, and stored-value offers that deepen customer engagement while supporting community-focused campaigns. These programs increase visits, strengthen loyalty, and create goodwill.
mmercato.com gives pharmacies a way to add ecommerce stores, curated product collections, and marketplace opportunities without rebuilding their core business model. It creates a new sales channel for growth and product discovery.
Sell print-on-demand merchandise, white-space products, and branded retail items. These offers strengthen customer engagement while adding margin without heavy inventory risk.
Pharmacies can connect customer engagement programs to Diewert.org to support food security and community care. This helps pharmacies align commerce with purpose while giving customers a meaningful reason to participate.
Community positioning strengthens brand trust, increases customer loyalty, and opens doors to partnerships with campus and institutional stakeholders.
As of June 1, 2026, all pharmacies in British Columbia must comply with the College of Pharmacists of British Columbia's CIRCL program — Continuous Improvement, Reporting, Collaborating, and Learning. Cocendo's platform is designed to help your pharmacy meet these requirements without adding administrative burden.
The CIRCL program is CPBC's comprehensive medication incident reporting program designed to enhance medication safety through structured reporting, analysis, and learning from medication incidents in pharmacies across British Columbia.
These tools are included in all Cocendo pharmacy plans at no additional cost. CIRCL is based on the Model Standards of Practice for Continuous Quality Improvement and Medication Incident Reporting developed by the National Association of Pharmacy Regulatory Authorities (NAPRA).
Run integrated campaigns across email, SMS, digital offers, and engagement programs. Supports customer retention, revenue growth, and lower marketing friction.
No per-resolution billing. No surprise overages. One predictable monthly cost. Scale up as you grow. CIRCL compliance tools included in every plan.
Every pharmacy is different. Whether you're a single-location independent pharmacy, a campus health centre, or part of a pharmacy group, we'll walk through the Cocendo platform and show you exactly how it fits your specific goals — from CIRCL compliance to customer engagement to new revenue channels.
Book a 20-minute appointment with our pharmacy solutions team. We'll cover:
Appointments available by video call or in person. No obligation. No pressure.
Contact: pharmacy@cocendo.com